Positive update from the VPI team. Everyone is feeling better, and in the road to recovery. We want our staff members to always be healthy and safe at VPI. Thanks for everyone's patience. We are working on the emails, calls, and the forum (which hit another pitfall, but we are working on it). We will keep you all updated and looking forward to firing on all cylinders.
As we venture through 2022 we started strong with building and staying flush with our needed supply. However, we have hit a minor bump with potential COVID exposure with the staff. Because of this we have a skeleton crew in the office and missing a number of staff members on the floor. At this time we have been fortunate and staff members are coming back with negative COVID tests. We are still having staff members stay home until they are symptom free (even if it is not COVID we don’t want anyone getting sick). However, one of our members unfortunately came back positive and our thoughts are with him and a healthy recovery.
We have enough builders that tables are still getting processed, built, tested, and shipped but to be safe we have added 1-2 week estimates on lead times for new products, repairs, and upgrades. The main hit has been in our office so email responses and phones are a bit rougher than usual. We are doing everything we can to keep up while maintaining the safety of our staff.
Thanks to everyone for your understanding and we will continue to post updates.
Dear VPI Family,
Happy New Year, it has been one heck of a year and we are excited for 2022. We wanted to reach out to let you know what's going on at VPI and our plans for the New Year.
We have been having a lot of struggles with backend issues with our emails, website, and forum. ,
Before the end of the year we were able to resolve our email service issues but we lost a lot of communications (New and old) in the process. That is back on track and the staff has been on them. If you haven't heard back feel free to reach out to make sure your email wasn't lost in the transfer.
We are in the process of updating a lot of the pages on our website and bringing back information on a lot of our legacy products.
Our forum has been a struggle . We lost our two staff members who were responsible for the forum and have been working to install a new forum while archiving the old forum so we don't lose a lot of useful information. Last year we experienced bugs where people were unable to log in, post, or retrieve their password. We couldn't fix the problem. A few days ago the whole forum disappeared. Our service provider told us because the platform was incompatible with the updates, but we are still working to recover it. Our goal is to establish our forum as a point place of VPI communication and support!
Ultimately there just isn’t enough hours in the day to get everything done all at once but we are trying!
We are proud to announce we are on top of this supply chain crisis and are feeling confident to continue to build and ship all VPI products in a reasonable time period. The HW-40 Anniversary Edition has come to an end as we have sold through the 400 Anniversary Editions but don’t worry there will still be a “Non Anniversary Edition” available in the near future.
At the moment we are continuing to hold our prices and last year made some serious decisions to hold the course as long as possible. If supply issues continue there might be a forced price increase later in the year but we are hoping to avoid that from happening.
While keeping COVID-19 precautions and safety we are proud to have reopened the VPI House and are working on an event schedule to start in late February/March (dates to be determined pending upon the impact of COVID).
Regarding Audio shows, no final decision has been made yet regarding the Florida show but at this time we will not be participating in any shows besides Capital.
As always thanks for being part of the VPI Family and bearing with us during these difficult times. Any questions, concerns or service issues always feel free to reach out to let us know.
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