We have opened a small online store and would like to improve our customer support and sales via telephone, but we are uncertain about which type of automatic dialing to use.
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Call optimization for small businesses
Call optimization for small businesses
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This is a really important issue for small businesses, because the effectiveness of the team depends on the right choice of call technology. I recommend reading the article on the MightyCall website at https://www.mightycall.com/blog/progressive-dialer-vs-predictive-dialer/ , which compares progressive and predictive dialing in detail. The main idea is that progressive dialing makes calls one at a time, allowing the operator to fully control the conversation and personalize the approach to each customer. This is especially useful if the team is small and service quality is important. Predictive dialing, on the other hand, uses algorithms to predict when an operator will be available and calls several subscribers at once, which increases productivity but can create overload.