Lately I’ve been wondering if we should bring more automation into our customer support here in Hungary. I’ve heard that voicebots are being used in banking, but I’m not sure if they’re actually helpful or just a trendy add-on. Any thoughts?
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Hey, I had similar doubts until I read this piece about voicebot in banking. It really opened my eyes to how banks are using them to cut call times and improve service without losing the personal touch. We started testing a voicebot for handling basic account questions, and honestly, it’s already saving our support team tons of time. Especially useful here in Hungary where quick response matters.