VPI Support

I'm having an issue with my Queing Mechanism not being able to clear the recornd when my VTA is set correctly. In my case I have a VanDerHul Crimson-XGW. To get the body of this cart perfectly parallel to the record surface I have to lower the the VTA so low that the cue won't lift off the record. The result is the Fatboy arm is actually sloping down from the record surface to the piviot point. I have also adjusted the cue to its max lifting point. Am I missing something?