Unexplained Utility Billing Surge
Receiving a residential gas statement that is nearly double the standard seasonal rate is incredibly shocking, especially when our household consumption habits haven't changed a single bit. The digital assistant inside the online utility profile says it does not have the administrative access to audit smart meter logs automatically, and all my submitted help tickets are instantly closed out with pre-written templates. Forcing a grid operator to verify a physical meter reading requires reaching a real investigator.
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