Redesigning an E-Learning Platform
Hello everyone, our small team is redesigning an online learning platform for professionals, but feedback is mixed. Some users love the content, others find navigation confusing. What’s the best way to validate design decisions before launching updates?
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Before making major design changes, it’s essential to gather qualitative insights, not just survey ratings. Organizing a focused research interview allows you to observe how users navigate your platform and hear their reasoning in real time. Encourage them to share thoughts while completing tasks, and note where confusion appears. These conversations clarify whether the issue is structure, labeling, or overall flow. By identifying patterns across interviews, your team can prioritize improvements confidently and release updates that genuinely enhance usability instead of relying on assumptions.